Refund policy

Last updated: 2 November 2026

HF Smartbar sells digital products (PDF planners, printables, templates and e-books) that are delivered instantly after payment. This policy explains what happens if something isn't right. It does not affect your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).

Faulty or wrong files

If your file won't download or open, is damaged or incomplete, or isn't the product you ordered, contact us with your order number. We'll fix the problem, send you a working copy, or give you a full refund.

Change of mind

Because digital files are delivered instantly and can't be returned once downloaded, we don't offer refunds for change of mind after you have downloaded your file. Please read each product description carefully before you buy, and contact us if you have any questions.

Didn't receive your download?

Your download link appears on the order confirmation page and is emailed to the address you entered at checkout. If you can't find it, check your spam or promotions folder, then contact us and we'll resend it.